Frequently Asked Questions

You can request a free quote by calling us at 678-857-9813, emailing ceo@stanleyinsuranceagencyinc.com, or filling out the quote request form on our Contact page. We typically respond within 24 business hours with your personalized options.

Most quote requests receive a response within 24 business hours. For more complex commercial or business insurance needs, it may take up to 48 hours to properly review your requirements and shop multiple carriers on your behalf.

Yes, completely free. There is no cost or obligation to receive a quote or speak with one of our licensed agents. We only earn compensation when you choose to purchase a policy through us.

The information needed varies by insurance type. For auto insurance, we'll need your vehicle information and driver details. For home insurance, we'll need your property details and current coverage information. For business insurance, we'll need information about your business operations, revenue, and employees. Our agents will guide you through the process.

We offer a comprehensive range of insurance products including auto insurance, home insurance, business insurance, commercial liability insurance, life insurance, property insurance, and insurance consulting services. We work with multiple carriers to find the best coverage for your specific needs.

We are an independent insurance agency, which means we work with multiple reputable insurance carriers. This independence allows us to shop the market on your behalf and present you with the most competitive options available — rather than being limited to a single company's products.

Yes, bundling multiple policies — such as auto and home insurance — often results in significant discounts. During your consultation, our agents will explore all available discounts and bundling opportunities to maximize your savings while ensuring comprehensive coverage.

Term life insurance provides coverage for a specific period (such as 10, 20, or 30 years) and is generally more affordable. Whole life insurance provides permanent coverage with a cash value component that grows over time. The right choice depends on your financial goals, family situation, and budget. Our agents can walk you through the pros and cons of each.

Payment methods vary by insurance carrier. Most carriers accept monthly, quarterly, semi-annual, or annual payment options, and accept payment via bank draft (ACH), credit card, debit card, or check. Our agents will outline the specific payment options available for your chosen policy.

Yes, most insurance carriers offer monthly payment plans. Keep in mind that some carriers charge a small installment fee for monthly payments. Paying annually often results in savings. Your agent will explain the cost difference so you can choose the option that works best for your budget.

For billing questions related to your policy, you can contact our office directly at 678-857-9813 or email ceo@stanleyinsuranceagencyinc.com. We will coordinate with your carrier to resolve any billing concerns promptly.

To cancel a policy, please contact our office by phone at 678-857-9813 or by email at ceo@stanleyinsuranceagencyinc.com. Cancellation procedures vary by carrier and policy type. We recommend reviewing your policy terms before cancelling, as some policies may have short-rate cancellation fees. We will guide you through the process.

Yes, most policies can be adjusted after issuance through what's called an "endorsement" or "rider." Common changes include adding or removing vehicles, updating coverage limits, adding additional insureds, or changing your deductible. Contact our office to discuss any changes you need to make.

If you move out of Georgia, your existing policy may need to be updated or replaced with coverage from a carrier licensed in your new state. Contact our office as soon as you know you're moving so we can help ensure there is no lapse in coverage during the transition.

Our office is open Monday through Friday from 9:00 AM to 6:00 PM Eastern Time, and Saturday from 10:00 AM to 2:00 PM Eastern Time. We are closed on Sundays and major holidays. For urgent matters outside of business hours, please leave a voicemail or send an email and we will respond on the next business day.

For most claims, you will contact your insurance carrier directly using the claims number on your policy documents. Stanley Insurance Agency can assist you in locating your carrier's claims contact information and can help guide you through the process. Contact our office at 678-857-9813 and we will help coordinate.

Absolutely, and we highly recommend it. Life circumstances change — you may have a new vehicle, a home renovation, a new family member, or a change in your business operations. An annual policy review ensures your coverage keeps pace with your life. Contact us before your renewal date to schedule a review.